Posts Categorised: Social Media

Getting some serious love for your company’s tweets can be a bit of a challenge. After all, you have to fit a lot in a tiny space.

However with a lot of creativity and a dash of luck you can whip up some lip-smacking tweets. Here are three of my picks for the ‘Best Use of Twitter by a Big Brand.’

First, we have Starbucks. Now people who know me well would wonder why I’ve included coffee in my ‘best’ list. You see, I’m allergic to coffee. I can’t even walk down the coffee aisle in the store without sneezing. But it’s such a great idea; I just had to include them.

Most companies use Twitter to tell their fans about their products or services. They might talk about features or upcoming sales, but how many actually sell their product online, instantly? Remember, we’re talking coffee here.

Starbucks had a great idea. Customers could connect their Starbucks and Twitter accounts to send gift cards to friends.

Need a birthday gift? Tweet a gift card. Want to say ‘I’m sorry’ to your sweetie? Tweet another card.

Over 27,000 people tweeted coffee to their friends and had the cash registers ringing to the tune of $180,000.

Good thing no one thought to tweet some to me. Achooo!

That was a well-planned campaign, but sometimes being in the right place, at the right time leads to something great.

Now you don’t normally think of Arby’s Restaurant and the Grammy Awards in the same sentence, but by being ready for anything Arby’s was able to get a bit of the limelight.

Arby’s uses Tweetdeck to listen for any mention of their brand name and when someone tweeted that Pharrell Williams’ hat looked like the Arby’s logo, Arby’s jumped in – ‘Hey @Pharrell, can we have our hat back?

Of course, the tweet got lots of attention and the conversation continued over the next several weeks whenever Pharrell wore the hat in public. Eventually he listed the hat on eBay and sold it for over $44,000 – to Arby’s – who donated the money to charity.

Although it wasn’t planned, the Arby’s team was ready for any mention of their brand. I imagine the bean counters were pretty happy as they estimated that amount of engagement from paid advertising would have cost somewhere around $22 million.

Good catch, Arby’s!

The third campaign was carefully planned, but with built-in flexibility to take advantage of whatever happened.

Advertising during the Super Bowl is super expensive and competing for attention during the game is super hard – action on the field, action around the TV, food, commercials…

Cutting through all that noise was a little tweet – ‘Who kkmew theis was ghiong tob e a baweball ghamle.’

Yep, it got noticed.

Everyone thought someone at JCPenney was drunk. Not really unusual during the Super Bowl, but using the company’s Twitter account? Somebody’s head was going to roll.

JCPenney waited a bit to gauge the reaction, then tweeted once more – ‘Toughdown Seadawks!! Is sSeattle going toa runaway wit h this???’

This was a marketer’s dream. It went viral.

Almost half-hour later JCPenny tweeted again – ‘Oops… Sorry for the typos. We were #TweetingWithMittens.’ This time they included a picture of knitted mittens holding a smart phone. These mittens had a logo – ‘Go USA’ – in preparation for the Winter Olympics.

Three tweets, timed right, and a bit unexpected, turned into thousands of new followers, lots of media coverage and massive sales on mittens.

Touchdown JCPenney!

So, put your thinking cap on and see if you can come up with something useful, clever and maybe a little unexpected for your brand.

Because I just got back from Roswell, NM – famous as the site of a UFO crash in 1947 – and because I’m a big fan of science fiction I thought I’d show you how to jump into social media using a SciFi example.

Stranded in a galaxy far, far away – hmmm, wrong intro. Well, anyway, it fits this show too. So, our intrepid explorers can’t get back to earth, but they can travel to other planets in the ‘local’ galaxy by means of a Stargate that can harness wormholes.

Out of this World Social Media

Problem is, they need supplies. They may also need a place to go if their base floods. (They gated in to the ancient city of Atlantis that sunk in the ocean. Just not an ocean on Earth. And now the shield holding back all that water is about to fail. Cue scary music.)

So the Atlantis team goes through the Stargate to a nearby planet where they meet Tayla. (I think guys call her a ‘warrior goddess.’) She doesn’t know these strangers and hasn’t even heard of them before. Being a cautious sort, she tells them they won’t trade with strangers.

Not very helpful for our explorers, but understandable.

The crusty, old colonel gets his dander up and figures he’ll force them to trade. (The team has big guns and bullet-proof vests and stuff). But the affable John Shepherd jumps in and says, “Then we’ll just have to get to know each other.”

He starts off by telling her he like Ferris wheels and anything that goes more than 200 miles per hour. Plus he likes a good cup of tea. “Now there’s another thing you know about me. We’re practically friends already.”

No force. Just friendly.

That’s a great start, but now John needs to listen to Tayla. What does she like? What is she afraid of?

Being a warrior goddess, there isn’t much that she’s afraid of, except for The Wraith. (Aren’t there always bad guys?) They’re dang hard to kill and have super cool jets that can beam people up.

It’s pretty hard for Tayla’s people to fight against the Wraith so John scores lots of brownie points by helping them.

So how can you put this to use in your social media marketing? It’s pretty easy, really. Much easier than exploring worlds in another galaxy…

  • Be open and friendly.
  • Listen to your customers.
  • Offer to help them with any problems they might have.

As for me, I keep hoping they’ll bring back Stargate Atlantis. There was so much left to explore in the Pegasus Galaxy.

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